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FAQ
we have summarized some common problems
Technology
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Q.
Q.Can you support OEM & ODM ?
A.Yes, Of course.We have professional and experienced R & D team.
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Q.
What about the lead time?
A.Sample needs 7-15 days, mass production time needs negotiation.
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Q.
Where can I get the price?
A.We usually quote within 24 hours after we get your inquiry. If you are very urgent to get the price, please call us or tell us in your email so that we’ll regard your inquiry priority.
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Q.
What are you shipping conditions and payment method ?
A.By Express such as FedEx, DHL, UPS, TNT, EMS etc , By Air, By Sea, By train.We can accept L/C , T/T , Western Union, Papal , Alibaba trade assurance (recommendation) and so on.
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Q.
Do you provide quality assurance for the product ?
A.Normally warranty is one year.If you have any question about our product , just send us a message , we will send quality report and solutions to solver within one week.
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Q.
Why did our customers choose us ?
A.Reply < 10 hours Delivery time > 99 % Quality control > 99 % After-sales service > 99% 100% QC inspection before the timely delivery of the goods.
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Q.
Which product is hot sale in your company?
A.Household energy storage, industrial energy storage, outdoor portable energy storage, power adapter series and so on.
Other
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Q.
Which shipping method you usually take?
A.Train/Sea DDP, Express, We can also ship with your own shipping agent.
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Q.
How do I know whether you've shipped my order or not?
A.Tracking No. will be offered as soon as your order be shipped out.Before that, our sales will be there to check the packing status, photo of the order and let you know the detail.
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Q.
Do you have your own factory? 2022 Factory direct sale 300W Multifunctional Power Bank Portable Power Station
A.Yes, we are an integrated R & D and production company.we have been in this industry since from 2015.
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Q.
Can we make our own brand logo?
A.Yes, we can do OEM customization,such as print your logo,change the packing box,change the user manual and provide you with the design of the outer packaging
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Q.
Do you have any certifications?
A.Iso9001/ts16949 quality management system, IS014001 environmental management system certification, CE, UL, RoHS and other certifications
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Q.
How about your quality?
A.With 15 years of R & D and production capacity,we have passed the iso 9001/ts16949 quality management system certification, and the quality is fully guaranteed
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Q.
Can you give the goods to my agent or freight forwarder in China?
A.Yes, we can.
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Q.
How to guarantee after sale?
A.We will inspect all products before delivery and provide a 12-month product warranty. If the item was found with defective during warranty, you can contact us immediately, we would like to help you solve the problem in the first place.
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